Refund and Returns Policy - Streetwear by 8 Streetwear

8 Streetwear

Last updated: [Insert date]

At 8 Streetwear, we want you to shop with confidence. This Refunds & Returns Policy explains your rights under the Australian Consumer Law (ACL) and how we handle returns, refunds, and exchanges.

1. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a product if:

It has a major fault
It is unsafe
It is significantly different from the description or sample
It does not do what it was meant to do and cannot be easily fixed

You are entitled to a repair or replacement if the product has a minor fault.

2. Change of Mind Returns

We may accept change-of-mind returns at our discretion.

To be eligible:

Return request must be made within 7 days of receiving your order
Item must be unused, unworn, and unwashed
Original tags and packaging must be intact
Proof of purchase is required

Please note:

Shipping costs are non-refundable for change-of-mind returns
You are responsible for return shipping costs
Sale or clearance items may not be eligible

3. Non-Returnable Items

The following items cannot be returned for change of mind:

Gift cards
Final sale / clearance items
Items damaged due to misuse or wear
Items returned without original packaging or tags

4. Faulty or Incorrect Items

If you receive an item that is:

Faulty
Damaged
Incorrect

Please contact us within [insert number] days of delivery with:

Your order number
A description of the issue
Clear photos of the item

We will assess the issue and arrange a replacement, repair, or refund in line with ACL.

5. Refund Process

Once your return is received and inspected, we will notify you of the outcome
Approved refunds will be processed to your original payment method
Refund processing times may vary depending on your payment provider

6. Exchanges

If you wish to exchange an item (subject to availability):

Follow the return process below
Place a new order for the replacement item once approved

7. How to Return an Item

To start a return:

Email us at [your@email.com]
Include your order number and reason for return
Wait for return instructions before sending your item

Items sent back without approval may not be accepted.

8. Return Shipping

Customers are responsible for return shipping unless the item is faulty or incorrect
We recommend using a tracked service
8 Streetwear is not responsible for items lost in transit

9. International Orders

International customers are responsible for return shipping costs
Customs duties and taxes are non-refundable
Delivery times may vary due to customs processing

10. Contact Us

For refunds or return enquiries:

Brand: 8 Streetwear
Email: CSO@eightstreetwear.com
Website: www.eightstreetwear.com
Country: Australia

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.